Refund Policy

Last updated: November 1, 2026

We want you to love your Report. If you don’t, you can have your money back.

14-day money-back guarantee

Email hello@tailtype.com within 14 days of your purchase with your order number (or the email you used at checkout), and we’ll arrange a full refund. You don’t need to give a reason, though we’d love to hear how we could do better.

How refunds are processed

Refunds are issued by our merchant of record, Creem, to your original payment method. Depending on your bank, it usually takes 5–10 business days for the money to appear.

After 14 days

Because Reports are digital and delivered instantly, we generally can’t offer refunds after 14 days. If something went wrong, for example you were charged twice or your Report didn’t load, contact us at any time and we’ll fix it.

Your legal rights

This policy doesn’t affect any rights you have under the consumer laws of your country.